Frequently Asked Questions
Shipping & Processing
What is your turnaround time?
Can I request expedited shipping for my handmade bows?
Do you combine shipping for multiple orders?
We always combine orders placed under the same name and address. If you've checked out multiple times, just email us so we can ensure your bows ship together and we will refund your extra shipping fees.
Where are your bows made and shipped from?
Every accessory is handmade in Maple Valley, Washington and shipped from our in-home studio with care.
Product Details & Safety
Are your bows reversible for left- or right-side wearers?
Absolutely! Our bows are clip-reversible—just slide the clip out and reinsert it in the opposite direction. Perfect for both left- and right-side styling.
What materials do you use in your bows?
We use a range of premium textiles including velvet, vintage cottons, and exclusive hand-dyed fabrics, all chosen for comfort, beauty, and durability.
Are your hair clips lead-free and safe for children?
Yes. All of our metal clips are lead-free and sourced from a certified compliant vendor. We care deeply about offering safe accessories for children.
Do you offer bows and accessories with personalizable theme?
Yes! In addition to our custom-made bows, we also offer a special line of astrology-inspired scrunchies, reflecting the signs, celestial elements, and seasonal energies. They make thoughtful gifts or keepsakes.
Are your bows suitable for babies or toddlers?
Yes. We offer a variety of styles suitable for all ages. For infants, we recommend our soft nylon headbands and lightweight clips for comfort and safety.
Custom Orders & Gift Options
Can I place a custom order or request a specific color?
We welcome custom inquiries! Email us with your color ideas or special requests, and we’ll let you know what’s possible based on current inventory and dye batches.
Do you offer gift wrapping or personalized notes?
Yes—we love making things extra special. Add a note at checkout or email us for gift wrapping and a handwritten message with your order.
Returns & Customer Service
What is your return policy?
We want you to love your purchase. If you're unsatisfied, you may return unused items within 14 days of postmark. Please contact us to initiate a return.
How can I contact customer service?
Fill out our form on the Contact Us page, or email us directly. We’re here to help with any order questions or product concerns.
